At Royal Ceylon Escapes Limited, your privacy is important to us. We are committed to protecting the personal information you provide while using our website, submitting travel inquiries, requesting customised itineraries, or booking your journey with us. We collect and manage your information responsibly, using appropriate security measures to ensure it remains protected.
This Privacy Policy outlines the types of information we collect, how it is used to deliver our travel services, when it may be shared with trusted partners, and the measures we take to safeguard your personal data throughout your interaction with Royal Ceylon Escapes Limited.
To provide personalized travel services and respond effectively to your inquiries, we may collect information including but not limited to:
The information collected depends on the type of service requested and is limited to what is necessary to provide travel-related assistance.
The information you provide helps us deliver a seamless and personalized travel experience.
We may use your information to:
From time to time, we may also send travel inspiration, promotional offers, or company updates. You may opt out of these communications at any time.
To successfully deliver your travel arrangements, certain information may need to be shared with trusted service providers.
These may include:
We only share information that is necessary to facilitate your travel arrangements and do not sell or trade personal information to third parties for marketing purposes.
Protecting your personal information is a priority for Royal Ceylon Escapes Limited.
We implement appropriate administrative, technical, and organizational measures designed to protect information against unauthorized access, disclosure, misuse, loss, or alteration.
While every effort is made to maintain secure systems and processes, no method of electronic storage or internet transmission can be guaranteed to be completely secure. Users should therefore exercise reasonable caution when sharing information online.
Our website may use cookies and similar technologies to enhance functionality and improve user experience.
Cookies help us:
Most web browsers allow users to manage or disable cookies through their settings. Please note that certain website features may not function correctly if cookies are disabled.
Personal information will be retained only for as long as necessary to provide services, maintain business records, comply with legal obligations, and resolve disputes where applicable.
Once information is no longer required, it will be securely deleted, anonymized, or archived in accordance with applicable regulations and industry practices.
Our website may contain links to external websites or booking platforms operated by third parties.
Royal Ceylon Escapes Limited is not responsible for the privacy practices, security policies, or content of external websites. We encourage users to review the privacy policies of any third-party websites they visit.
Depending on applicable laws and regulations, you may have the right to:
Any requests relating to personal information can be submitted using the contact details provided in the website.
Royal Ceylon Escapes Limited reserves the right to update this Privacy Policy periodically to reflect changes in business practices, technology, legal requirements, or service offerings.
Any updates will be published on this page, and continued use of our website or services will constitute acceptance of the revised policy.
These Terms & Conditions govern the use of our website and the travel-related services provided by our company. By accessing our website, requesting information, submitting an inquiry, receiving a quotation, or confirming a booking, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
These terms are designed to ensure transparency between Royal Ceylon Escapes Limited and our clients while helping us deliver a safe, efficient, and enjoyable travel experience.
Royal Ceylon Escapes Limited operates as a travel agency and destination management company specializing in customized travel experiences throughout Sri Lanka.
Our services may include:
While Royal Ceylon Escapes Limited coordinates and manages travel arrangements, certain services are provided by independent third-party suppliers including hotels, transportation providers, guides, attraction operators, and activity providers.
A 20% initial booking deposit of the total booking price is required to confirm and secure your booking.
The remaining balance must be paid in full no later than 60 days before the scheduled start date of your journey.
For bookings made less than 60 days before the scheduled start date, full payment is required at the time of booking.
Your booking is considered confirmed once the required deposit or full payment, as applicable, has been received and Royal Ceylon Escapes Limited has issued booking confirmation.
Certain services, including selected hotels, special events, domestic flights, train tickets, safari permits, cruises and other third-party services, may have specific payment and cancellation conditions. Where applicable, these conditions will be communicated before or at the time of booking.
If you need to cancel your booking, you must notify Royal Ceylon Escapes Limited in writing by email. Cancellation will take effect on the date Royal Ceylon Escapes Limited receives your written cancellation request.
Unless different cancellation conditions have been agreed in writing, the following cancellation charges apply:
| Cancellation received | Cancellation charge |
|---|---|
|
60 days or more before journey start |
20% of total booking price (initial deposit retained) |
|
45–59 days before journey start |
30% of total booking price |
|
30–44 days before journey start |
50% of total booking price |
|
15–29 days before journey start |
75% of total booking price |
|
8–14 days before journey start |
90% of total booking price |
|
0–7 days before journey start / no-show |
100% of total booking price |
The cancellation charges reflect costs and commitments that Royal Ceylon Escapes Limited may have incurred and the difficulty of reselling services close to the departure date. Where individual suppliers impose higher or non-refundable cancellation charges, those actual supplier costs may be deducted from any refund due. Royal Ceylon Escapes Limited will make reasonable efforts to recover refundable amounts from suppliers on your behalf.
Some elements of your trip may be non-refundable or partially refundable, regardless of when you cancel.
These may include airline and domestic flight tickets, train tickets, safari permits and park fees, special event tickets, certain hotel reservations, peak-season accommodation, prepaid activities and excursions, cruise bookings, vehicle or driver arrangements, entrance tickets, visa or ETA fees, travel insurance, bank or payment processing fees, and other services specifically identified as non-refundable at the time of booking.
Where you are entitled to a refund, Royal Ceylon Escapes Limited will normally process the refund to the original payment method.
Refunds will normally be processed within 14 days after the refundable amount has been confirmed. The time taken for funds to appear in your account may depend on your bank, card provider or payment service provider.
Any non-refundable bank charges, currency conversion differences or payment processing fees may be deducted from the refund where permitted.
Royal Ceylon Escapes Limited will make reasonable efforts to accommodate requests to change your booking, including travel dates, number of travellers, accommodation, itinerary and activities.
Changes are subject to availability and may result in additional costs. Any additional costs charged by hotels, airlines, transport providers, activity providers or other suppliers will be payable by the customer.
If a requested change is treated as a cancellation and rebooking, the cancellation charges in this policy may apply.
Where possible, Royal Ceylon Escapes Limited may offer customers the option to reschedule their tour instead of cancelling.
Rescheduling is subject to availability, supplier terms and any additional costs. Payments already made may be transferred to new travel dates after deduction of non-refundable costs or supplier charges.
Any difference in price between the original booking and the new booking will be payable by the customer.
Although we make every effort to operate all confirmed tours, circumstances may arise where Royal Ceylon Escapes Limited needs to cancel or significantly change a tour.
If Royal Ceylon Escapes Limited cancels a tour for reasons within our reasonable control, we will offer, where applicable, a full refund of amounts paid for the cancelled services, a suitable alternative tour or itinerary, or the option to reschedule.
If a tour is cancelled due to circumstances beyond our reasonable control, Royal Ceylon Escapes Limited will work with customers to provide the most appropriate available option, which may include rescheduling, travel credit or a refund of recoverable amounts, subject to applicable law.
Circumstances beyond our reasonable control may include natural disasters, severe weather, floods, landslides, epidemics or pandemics, war, terrorism, civil unrest, government restrictions, changes to travel regulations, airport or airline disruptions, road closures, strikes, serious security concerns or other events that make it impossible or unsafe to operate the tour.
Royal Ceylon Escapes Limited will communicate with affected customers as soon as reasonably possible and will make reasonable efforts to minimise losses and recover refundable amounts from suppliers.
Any refund will be limited to amounts that Royal Ceylon Escapes Limited is able to recover or is legally required to refund, subject to applicable law.
Royal Ceylon Escapes Limited strongly recommends that all customers purchase comprehensive travel insurance immediately after confirming their booking.
Insurance should ideally cover trip cancellation, trip interruption, medical expenses, emergency evacuation, lost or delayed baggage, missed connections, travel delays and other risks relevant to the journey.
Travel insurance may cover cancellation costs arising from illness, injury or other insured events. Royal Ceylon Escapes Limited is not responsible for losses that could reasonably have been covered by appropriate travel insurance.
If you do not arrive for your tour or fail to join the tour at the agreed time and location, this will be treated as a no-show.
No refund will normally be provided for no-shows, late arrivals, missed transfers, missed flights, missed trains or failure to attend scheduled activities.
Where possible, Royal Ceylon Escapes Limited will try to assist with alternative arrangements, but any additional costs will be payable by the customer.
If you choose to leave your tour early for personal reasons, including illness, changes of plans or personal circumstances, no refund will normally be provided for unused accommodation, transport, activities or other services.
Where a refund is available from a supplier, Royal Ceylon Escapes Limited will make reasonable efforts to recover the amount on your behalf.
If you are unable to travel because of illness or another medical reason, the normal cancellation policy will apply.
Customers should contact their travel insurer as soon as possible to determine whether cancellation costs are covered. Royal Ceylon Escapes Limited may, at its discretion, consider exceptional rescheduling requests, subject to supplier terms and availability.
Customers are responsible for ensuring that they have a valid passport, any required visa or ETA, appropriate travel documentation and any required health documentation.
Failure to obtain a required visa, ETA or other travel documentation will not normally qualify for a refund and will be treated as a customer cancellation.
Unless explicitly stated in your booking confirmation, international flights are not included in the tour package.
Customers booking their own flights are responsible for ensuring that flight arrival and departure times are compatible with the tour itinerary. Royal Ceylon Escapes Limited is not responsible for additional costs resulting from independently booked flight cancellations, delays, missed connections, airline schedule changes or lost baggage.
If you choose not to use a service included in your confirmed itinerary, including accommodation, meals, transfers, activities or excursions, no refund will normally be provided unless the relevant supplier provides a refund.
Royal Ceylon Escapes Limited aims to resolve concerns quickly and fairly. If you experience a problem during your trip, please inform your tour leader, driver or Royal Ceylon Escapes Limited representative as soon as possible so that we have a reasonable opportunity to resolve the issue while you are in Sri Lanka.
If the matter cannot be resolved during your trip, please submit your complaint in writing to Royal Ceylon Escapes Limited using the contact details provided in your booking confirmation. We aim to acknowledge complaints and respond within 14 days.
This Terms and Conditions Policy forms part of Royal Ceylon Escapes Limited’s Booking Terms and Conditions.
Individual tours, tailor-made itineraries, luxury holidays and special travel arrangements may have different cancellation conditions due to the specific terms imposed by suppliers. Where different cancellation terms apply, these will be clearly communicated before the booking is confirmed.
In the event of any conflict between this general policy and specific cancellation terms provided with your booking confirmation, the specific terms applicable to your booking will take precedence.
